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VoIP/Voice Over IP

Your call quality issues are a thing of the past. Have GloucesterIT become your new voice provider. Our solution combined with our extensive networking expertise allows us to custom tailor your voice and networking solution to ensure the highest level of quality and reliability.

 

Feature Rich

  • Call Queue with Call Back Capabilities

  • Reports

  • Unified Communication Mobile and Desktop Application

  • Auto Attendant

  • Call Routing

  • Call Recording

Lower your company’s call costs and truly globalize your business by leveraging VoIP Providers and bridging your offices for easy inter-office calls.

 

Increase flexibility & mobility by allowing your employees to take their office extension with them wherever they go!

 

Increase productivity with Unified Communications features that allow you to set up conference calls in a matter of seconds and see the presence of your colleagues.

10 Advantages of VoIP

Easy to manage by an IT administrator or we will handle configuration and maintenance.
 

 

  • Costs less to buy and expand. No more expensive cards or complex configurations.

  • Greater return on investment. You own a premise system, if that choice is correct for you.

  • Use existing hardware and make huge savings. Many times, we can carry over old phones for upgrades.

  • More features because of the resources of dozens of top manufacturers – not being tied to one name, one product line.

  • Hardware and vendor independent – no vendor lock in. Multiple vendors can be resourced.

  • Better fault tolerance through easy backup of your PBX. Includes cloud backup nightly or synced real time.

 

 

  • More scalable than hardware PBXs. Really no limit to expansion possibilities.

 

 

  • Better integration with other business applications. Advanced Contact Management, call recording, Android and iPhone apps.

  • Predictable costs!

  • Small or in some cases no, implementation/start-up costs to switch.

 

Managed Voice & Data

​Other providers point blame at your internet supplier or your IT person. GloucesterIT offers Managed Voice and Data solutions where we network engineer your business to properly adapt to the needs of a reliable voice solution, taking away the finger pointing. This allows you to streamline your support needs to ONE provider.

DIY Voice

Most clients prefer our Managed solutions, however if you have extensive networking knowledge or your own IT team, we can simply provide you with the voice service and the equipment to deploy your own voice solution.

Mobile Voice

Does your business only work remotely, without a physical location? We’ve got you covered. Our mobile application allows you to virtualize your phone system and access it through any web browser or mobile app on android and IOS devices. Our mobile application you can make and receive phone calls, transfer calls, setup an auto attendant, and set time of day routing.

Advanced Call Features

Never miss a call! Your customers can hang up and still retain their position in the queue. They’re automatically called back they reach the top of the queue.

 

Review how long your customers have waited in a queue before your employees took the call and see the amount of answered and unanswered calls.

 

Improve customer service by screening calls with the Listen In, Whisper and Barge In feature.

 

Receive voicemails as emails with audio plus voice-to-text translations. Read your voicemails at your desk.

 

Transcribed Voice Mail to Email

  • Old school voice mail where you see a flashing light on your phone and dial a code to listen to messages, delete, forward is not-so-slowly fading away.

  • Advanced voice-to-email solutions make it much easier to manage voice messages.

  • Receive your voicemail messages via your email client as a sound file attachment PLUS had a transcription included of the message.

  • A transcribed message allows for more discreet listening to messages especially from your mobile device.

Are you interested in trying a Voice Over IP (VoIP) Trial

Initial Cost Savings

No upfront costs to purchase & maintain a system! With a hosted telephone solution, the system is operated and maintained by GloucesterIT

Ongoing Cost Savings

Typically, a hosted VoIP service telephone system implementation is significantly more cost-effective over the long run than a traditional one. These ongoing savings are in addition to the initial savings on capital outlay.

Predictable Costs

With our hosted VoIP platform, your costs are predictable each and every month. No more worries about ballooning costs for voice services.

Local Presence

Hosted telephone systems allow you to get local virtual numbers in cities where you are not physically located which allows you to create a virtual presence or open a virtual office anywhere in the country.

Credibility

For small businesses, a virtual system can give them instant credibility by presenting their customers with a professional sounding telephone solution. Traditional telephone systems are generally cost-prohibitive for smaller organizations.

Scalability

Traditional phone systems are limited by how many users then can handle, as well as how many lines you have purchased from your local telephone provider. Virtual systems can expand and grow with your business as you need them to.

Quick & Easy Set-up

A hosted telephone solution can have you up and running very quickly, compared to a traditional telephone system.

Ease of Use

Simple telephones with intuitive interfaces mean your employees can be productive phone users without a lot of new training.

Geographic Flexibility

Employees can work from anywhere when your office phone system is virtual. You can have employees working from home, other offices, and even mobile phones.

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